SLA Management
Professional SLAManagement.
Stop letting scheduled maintenance ruin your uptime statistics. Take control of your service level agreements with intelligent maintenance windows, precise uptime calculations, and the transparency your high-ticket clients demand.
Work in Peace. Pause the Noise.
Don't let your own team's hard work trigger a "critical outage" alert. Schedule one-time or recurring maintenance windows for server updates or deployments. During these times, monitoring is paused and alerts are silenced, ensuring your team can focus on the task at hand.
- Flexible Scheduling: Set windows for specific dates or recurring weekly/monthly slots.
- Selective Pausing: Pause alerts for a single monitor or an entire client organization.
- Manual Overrides: Instantly resume monitoring once your maintenance task is finished.
Maintenance PlannerOctober 2025
Uptime Stats That Actually Make Sense.
Your clients pay for reliability, not for a lack of updates. Our system automatically excludes scheduled maintenance from your global uptime percentages. This ensures your monthly reports reflect the true stability of your services, keeping your 99.9% promise intact.
- Pure Reliability Metrics: Separate "Planned Downtime" from "Unplanned Incidents."
- Customizable Timeframes: Calculate SLAs on a monthly, quarterly, or yearly basis.
- Accuracy First: No more manual math to justify your uptime to concerned clients.
Excludes 4h 00m of scheduled maintenance.
Turn Incidents into Professional Proof.
When an unplanned outage happens, transparency is your best defense. Every incident is logged with millisecond precision, allowing you to provide your clients with a detailed "Post-Mortem" that shows exactly when the issue started and how fast your team resolved it.
- Precise Time-to-Recovery (TTR): Track how quickly your agency reacts to incidents.
- Incident Grouping: Bundle related micro-outages into a single, clean incident report.
- Root Cause Documentation: Add internal notes to incidents for full historical context.
Incident Timeline: #INC-2025-88
Match Your Monitoring to Your Contracts.
Not every client pays for 1-minute intervals. Align your technical monitoring with your commercial agreements. Set up different SLA tiers for your clients, ensuring that your "Premium" customers get the high-frequency checks they pay for while "Basic" plans stay within margin.
- Contract-Based Intervals: Assign 1-min, 5-min, or 15-min checks based on the client's SLA.
- Granular Alert Priorities: Escalate issues faster for your high-priority SLA accounts.
- Margin-Safe Operations: Optimize your resource usage based on what the client actually pays.
“The smart alerting and SLA management tools completely changed how we handle monitoring for our clients. No more false alarms during maintenance windows, and the API integration with our ticketing system saved us hours every week.
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Smart alerts, SLA management, and API integrations — built for technical excellence.
Deliver Reliable Service Levels.
Stop letting manual work ruin your stats. Join Uptimeify and start managing your agency's SLAs like a pro.