SLA Templates
Solid Contract Templates.Minimize Legal Overhead.
Don't risk your agency's future with "handshake" agreements. Our SLA and contract templates are specifically designed for digital agencies to define clear boundaries, limit liability, and set professional uptime guarantees.
Professional Service Level Agreements.
Define exactly what "Uptime" means. This template covers response times, resolution windows, and planned maintenance clauses. It turns a vague promise into a professional technical contract.
- Standardized Uptime Definitions: Make uptime measurable, comparable, and contract-safe.
- Critical vs. Non-Critical Incidents: Clear definitions to avoid ambiguity in stressful situations.
- Credits & Penalties: Transparent calculation methods for credits or penalties.
Hassle-Free Data Processing.
We provide an expert-crafted template that connects your agency, your client, and Uptimeify's German infrastructure. Since you process client data via monitoring, a Data Processing Agreement is legally required — and ours is ready to go.
- Art. 28 GDPR Compliant: Fully aligned with Article 28 requirements.
- TOMs Pre-filled: Technical and Organizational Measures already structured.
- Ready to Sign: Easy to adopt for your B2B clients.
Close the Gap in Your Hosting Contracts.
Most hosting contracts forget the "Monitoring" part. This snippet can be added to any existing contract to clarify that your agency provides proactive oversight via Uptimeify.
- Liability Limitation: Clear clauses for third-party infrastructure risk.
- Maintenance Windows: Authorized maintenance window clauses built in.
- Client Cooperation: Define requirements for timely access and communication.
Your Internal Safety Manual.
What happens when the alert goes off? This internal document defines the workflow for your team to ensure every incident is handled, documented, and communicated according to the SLA.
- Resolution Protocol: Step-by-step incident handling that prevents chaos.
- Client Communication Templates: Ready-to-send updates for different severity levels.
- Post-Mortem Structure: A consistent reporting structure for internal learning.
“The SLA templates saved us weeks of legal back-and-forth. Having lawyer-vetted contracts that are tailored to monitoring services means we can onboard new clients with confidence and clear expectations from day one.
”
White-labeling, automated reports, and bulletproof SLA templates — built for agencies that mean business.
Get the Templates. Secure Your Agency.
Stop worrying about the "What If." Join Uptimeify today and get instant access to our full library of technical and contract templates.